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Q. Why do you ask me for
the same information and copy my insurance card every time I register for
A. Many patients change insurance companies, address
and other account information frequently, even weekly. If the most current
information is not used to file your service claims, insurance companies
reject the claim or you the patient get billed incorrectly. This causes
dissatisfaction for some of our patients. We have found that although this
may be viewed as inconvenient or unnecessary to our patients, we are merely
trying to make sure that their claims are handled as accurately and efficiently
Q. Does it matter which
doctor I see?
A. In general, no. All of our physicians are experienced
clinicians with Board certification in their area of expertise. Patients
referred for special testing may be referred to a physician who has specific
training in that area. If your health issue requires a specific physician,
our appointment personnel will notify you.
Q. How do I choose a primary
A. Choosing a primary care physician allows you
the option of selecting a provider based on what is most important to you
and your family. At the Elkhart Clinic, we give you numerous options for
primary care between family medicine and adult medicine. The information
provided on this site should help you decide who you think will most closely
meet your or your family's needs.
Q. What if I need to see
A. You and your primary care physician together
will determine the need to see a consulting specialist. Please be familiar
with your insurance plan and its requirements for referral to specialists.
This will help you, your physician and our staff in moving the process along
Q. How do I access Urgent
A. If you have a question about whether you should
be seen in Urgent Care, we urge you to check with your primary care physician
or his/her nurse and have them refer you to Urgent Care. They may in many
cases be able to work you into their schedule that day. After hours, contact
your primary care physician through the Elkhart Clinic phone number. If
it is a minor injury or you are in urgent need of attention, you may go
directly to Urgent Care. And, of course in the case of life threatening
illness or serious accidental bodily injury, go directly to the hospital
emergency room and ask them to notify your primary care physician.
Q. Where is your office
A. Our main office is located at 303 S. Nappanee
Street in Elkhart, Indiana. You can obtain directions
from our website.
Q. What will happen on
my first appointment?
A. Before your first visit, you will be mailed
and required to fill out a comprehensive health history questionnaire. This
may take about 15 minutes, but is time well spent. This exercise forces
you to recall details of your past medical history and puts things in perspective
for the doctor. This would also be a good time for you to write down any
questions you may have. When you arrive at our facility, our Central Registration
personnel will also verify that we have correct demographic data such as
your current address and contact information. They will also need to review
your current insurance information so be sure to bring your insurance
cards with you. They will also need to check that we received authorization
for the visit, if necessary.
You will then proceed to the appropriate patient care area where your vitals
signs will be recorded. Most patients will be asked to partially disrobe
and put on a paper examination gown. The doctor will then interview you
and perform a focused physical examination. Depending on the problem, this
may include listening to the lungs/heart, and examining the abdomen. After
you are dressed, the doctor will join you to discuss his/her assessment
of the situation and what tests may be needed. You are welcome to bring
along a family member or friend to join you for this discussion if you wish.
Sometimes two sets of ears are better than one.
Q. How can I best prepare
for my first office visit?
A. If you are new to our practice or have not
been seen for over a year, please come early to allow time to fill out necessary
paperwork. Bring a written list of all of your current medications or put
them in a paper bag and bring them along with you. Write down a list of
all prior major illnesses, operations, hospitalization, and medical allergies.
Be aware of what illnesses run in your family. Don't forget to bring your
insurance cards with you.
(To save time, you may wish to download our
Pre-Registration Form that is located on this site. Print it out and
write down the information and bring it with you on the day of your appointment.)